Sr. Client Manager, Business Insurance, Sudbury

Business Line: Mid-Market Commercial

Hours Per Week: 35 (Full-Time)

Location: Ottawa, Ontario - Hybrid Setting ( Duration: Full-Time, Permanent, Current Vacancy

Wage Transparency: The base salary range for this position is $80,000 to 90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

About the Role Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service. The Ontario Commercial Lines Division has an immediate need for a Sr. Account/Client Manager to interact with clients on a day‑to‑day basis while developing and maintaining relationships with both client and carrier representatives.

What You’ll Do

Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business.

Provide professional and prompt customer service including phone, email, and walk‑in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.

Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross‑selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities.

Be the lead in maintaining positive, long‑term relationships with the clients, insurance carrier representatives, and NFP staff.

What You Bring

RIBO license is required

Typically, more than 5 years of industry and product line experience– broking or underwriting

Extensive experience in the placement of multi‑line coverage on Mid‑Market to Complex accounts

Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.

Client‑focused – Able to establish and maintain effective relationships

High‑level organizational skills with the ability to prioritize multiple tasks to meet deadlines

Possess strong analytical and problem‑solving skills

Sharp attention to detail with excellent decision‑making skills

Flexibility and adaptability to changing priorities, deadlines, and technology.

Extensive insurance carrier relationships

Excellent computer skills are expected and EPIC fluency is an asset

Experience in Microsoft Office products, specifically Word, Excel, and Outlook

What’s In It For You

A hybrid environment approach that keeps the best interests of our staff and our clients in mind

Annual bonus plan for all employees

Matching RRSP plan of 5% of salary

Referral Commission Plan

Generous benefits plan including Health Care Spending Account starting on the first day of employment

Full support for continuing education&internal opportunities to grow as an insurance professional to advance career

Reimbursement of license fees and professional membership dues

A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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