IT Operations Service Delivery Manager, Florenceville-Bristol

Randstad Digital in partnership with McCain Foods Ltd. IT Operations Service Delivery Manager Full-time Employement Hybrid: 2-3 days onsite Location: Florenceville-Bristol, New Brunswick, Canada Benefits Package

Vacation Days: 20 15 % Bonus Assistance with relocation within 50KM of Florenceville-Bristol, New Brunswick, Canada (The River Valley) including Woodstock, NB. Randstad in partnership with McCain Foods Ltd. is looking for a operational powerhouse and transformation leader to own and evolve their current Global IT Service Delivery. The mandate is shifting to a proactive, reliable-driven IT Service Management (ITSM). You will pioneer a "Zero Service Desk" that predicts and resolves before impacting the end-user.If you possess the skills below, open to relocation to New Brunswick to work in a hybrid model. Let's connect and discuss this role in further detail. Required Qualifications

10+ years of progressive experience in IT Operations, Service Delivery, or Infrastructure Services. 3+ years in a senior leadership or service ownership role with complex global scope. Strong experience in Identity Access Management (IAM), Service Desk (ITSM/ITIL), Incident/Change/Problem Management, Vendor Management and AIDemonstrated success implementing SRE practices and driving organizational change management within a traditional IT operational environment. Implementation experience in AI-driven service desk platforms, such as ServiceNow Assist, Moveworks, or similar. Deep experience managing strategic vendors and managed service providers to drive accountability and continuous improvement.Strong understanding of AI, LLM, SLM, GenAI, and Agentic AI concepts. University degree or college diploma in a relevant field (Technology, Computer Science, Engineering, or Project Management). Direct, hands‑on experience deploying or operating: Conversational AI for IT support (Virtual Agents).Agentic AI or autonomous, code‑driven workflows. AIOps platforms, automation frameworks, and modern observability tools. Self-healing or ZeroOps‑style operational models.

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