Continuous Improvement Manager, Scotford

What’s the role?

The Continuous Improvement Manager is accountable for delivering assurance, continuous improvement framework, problem solving, and learning at the Scotford site. The role owns the systems, processes, and capability that enable the site to identify gaps, prioritize improvement opportunities, learn effectively, and deliver sustained high‑performance outcomes across safety, compliance, reliability, cost and competitiveness. This role ensures that management systems, assurance, reporting, problem solving and learning are effective, disciplined and under control. The Continuous Improvement Manager acts as the gatekeeper for how improvement and learning happen at the site, leading and coaching CI capability and personally delivering complex or high‑impact improvement work commissioned by senior leadership.What you’ll be doing

Assurance, Continuous Improvement&Learning

Deliver the site assurance, continuous improvement, and learning processes as an integrated system. Own the site risk process and overall governance documentation/health. Use assurance and performance results to identify gaps, assess process health and drive learning and improvement. Build site capability for gap identification, prioritization and closure.Problem Solving&Continuous Improvement Strategy (Gatekeeper)

Own the site continuous improvement and problem‑solving strategy. Ensure problem solving focuses on systemic causes and sustained outcomes, not short‑term fixes. Embed problem‑solving capability across leaders and practitioners to drive bottom‑line results through influence. PDCA, Process Health&Gap‑to‑Potential

Own the Plan–Do–Check–Act (PDCA) cycle as the standard approach for improvement, assurance and learning across the site. Evaluate critical process health using assurance results, performance outcomes and leading indicators. Own and manage the site process gap‑closure plan, supporting delivery throughgovernance, coaching and prioritization.Management Systems, Reporting&Data

Oversee the effectiveness of the Site Asset Management System and Local Management System, focusing on system health and integration. Act as the single point owner for the safety reporting process, including all associated Performance Management Reporting (PMR). Own Radar / Sonar data quality and system health, ensuring data is reliable and fit for decision‑making.Operating Model Maturity

Act as custodian of site operating model maturity, including maturity assessments and follow‑up actions. Translate maturity insights into clear, prioritized improvement actions that strengthen how the site operates. People Leadership&Influence

Provide line management for a team of three. Influence process owners and leaders without direct authority to deliver improvement and gap closure. Engage and inspire appreciation of assurance and continuous improvement within the site performance model. What you bring

The candidate must have legal authorization to work in Canada on a full‑time basis. Bachelor’s degree required or equivalent relevant experience. Minimum 10 years of experience in process delivery within a Shell facility or comparable industrial environment. Demonstrated experience delivering business and bottom‑line results through influence, without direct authority over process owners.Proven people‑leadership capability, including coaching and development of direct reports and engaging senior stakeholders. Recognized continuous improvement practitioner with strong structured problem‑solving, PDCA and systems‑thinking capability. Working knowledge of asset management systems and key work processes in operation, maintenance, risk management, etc.Strong business acumen with the ability to organize complex plans, apply data‑based value analysis and challenge the status quo constructively. Proven ability to influence upwards and laterally without authority and inspire engagement in assurance and continuous improvement. Experience in problem solving, organizational learning, Four Discipline of Execution and projectdelivery and controls.Shell is an Equal Opportunity Employer.

#J-18808-Ljbffr