Continuous Improvement Manager (Scotford)

Alberta, Canada Job Description

The Continuous Improvement Manager is accountable for delivering assurance, continuous improvement framework, problem solving, and learning at the Scotford site. The role owns the systems, processes, and capability that enable the site to identify gaps, prioritize improvement opportunities, learn effectively, and deliver sustained high-performance outcomes across safety, compliance, reliability, cost, and competitiveness.Responsibilities

Deliver the site assurance, continuous improvement, and learning processes as an integrated system; own the site risk process and overall governance documentation/health. Ensure assurance and performance results are used to identify gaps, assess process health, and drive learning and improvement.Build site capability for gap identification, prioritization, and closure. Own the site continuous improvement and problem‑solving strategy; ensure problem solving focuses on systemic causes and sustained outcomes, not short‑term fixes. Embed problem‑solving capability across leaders and practitioners to drive bottom‑line results through influence.Own the Plan–Do–Check–Act (PDCA) cycle as the standard approach for improvement, assurance, and learning across the site. Evaluate critical process health using assurance results, performance outcomes, and leading indicators. Own and manage the site process gap‑closure plan, supporting delivery through governance, coaching, and prioritization.Oversee the effectiveness of the Site Asset Management System and Local Management System, focusing on system health and integration. Act as the single point owner for safety reporting process, including all associated Performance Management Reporting (PMR). Own Radar / Sonar data quality and system health, ensuring data is reliable and fit for decision‑making.Act as custodian of site operating model maturity, including maturity assessments and follow‑up actions. Provide line management for a team of three and influence process owners and leaders without direct authority to deliver improvement and gap closure. Engage and inspire appreciation of assurance and continuous improvement within the site performance model.Qualifications

Legal authorization to work in Canada on a full-time basis. Bachelor’s degree required or equivalent relevant experience. Minimum 10 years of experience in process delivery within a Shell facility or comparable industrial environment. Demonstrated experience delivering business and bottom‑line results through influence, without direct authority over process owners.Proven people‑leadership capability, including coaching and development of direct reports and engaging senior stakeholders. Recognized continuous improvement practitioner with strong structured problem‑solving, PDCA, and systems‑thinking capability. Working knowledge of asset management systems and key work processes in Operation, Maintenance, Risk Management, etc.Strong business acumen with the ability to organize complex plans, apply data‑based value analysis, and challenge the status quo constructively. Proven ability to influence upwards and laterally without authority and inspire engagement in assurance and continuous improvement. Experience in problem solving, organizational learning, Four Discipline of Execution, and project delivery and controls.Benefits

Progress as a person through creative projects. Continuously grow transferable skills. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Balance priorities in a values‑led culture that encourages you to be your best. Flexible working hours and the possibility of remote/mobile working.Competitive starting salary and annual performance‑related salary increase; among the best pay and benefits packages in the world. Paid parental leave, including for non‑birthing parents. Opportunity to work in a diverse and inclusive organization and gain access to a wide range of training and development programs.Shell is an Equal Opportunity Employer.

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