Customer Service Professional (CSP), Edmonton

Customer Service Professional (CSP) We’re currently hiring for a full time Customer Service Professional (CSP) for our Edmonton Customer Solutions Centre. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but at the core of this position is understanding and meeting our customers’ needs. As a Customer Service Professional, you’ll be a key brand ambassador – listening to customer inquiries, addressing concerns, and ensuring every interaction leaves apositive impression. Your role is to provide clear information, resolve issues, and process transactions seamlessly.

Each day, you’ll be responsible for:

Communicate with customers - including contractors, dealers, homeowners, and our sales partners– to provide accurate, timely information

Completing all required paperwork accurately and on time, from processing orders to creating detailed sales quotes

Supporting the sales team with essential administrative tasks, ensuring smooth operations

Preparing and quoting chargeable service work, including parts and labour, to keep customers informed of costs.

Scheduling installations and coordinating Service Technicians efficiently, maximizing each day’s appointments for a full, efficient schedule.

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

High school diploma or equivalent

3-5 years of solid experience in customer service, bringing a strong foundation in helping customers

Proficient with computer systems and comfortable learning new tools

Handles complex inquiries independently with exceptional listening and problem‑solving skills

Builds effective relationships and maintains a warm, professional phone presence

Thrives in a high‑paced environment, easily managing multiple tasks

Skilled in research and analysis to get to the root of issues

Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands

Takes ownership and accountability for all information shared with customers

Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority

Excellent time management and prioritization abilities

Communicates professionally and courteously, adapting to different customer needs

Experience in sales or building construction would be a valuable asset

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