Bilingual Customer Service Representative - Ford Credit, Edmonton

Join Ford Credit Canada as a Bilingual Customer Service Representative, specializing in account maintenance. Support customers through financial problem-solving while enhancing our dealer network’s success.

This role focuses on early-stage delinquency management, where you will employ your bilingual skills in French and English to navigate complex customer situations. You need proficiency in MS Office and an eagerness to learn internal software, all while demonstrating professionalism in handling difficult conversations.

Key Responsibilities:• Manage early-stage delinquency accounts effectively • Negotiate sustainable payment arrangements with customers • Communicate in French and English for diverse clientele • Utilize MS Office tools and account management software • Resolve dealer and customer concerns positively

Requirements:• High School Diploma or CAEC Equivalency • Excellent bilingual communication skills • Previous experience in collections or financial services • Ability to work flexible hours in Edmonton, AB • Must reside near Edmonton for training

Utilize your bilingual communication to help customers get back on track with Ford Credit Canada. #J-18808-Ljbffr