Service Designer for User Experience (Edmonton)

Shape innovative service solutions in Edmonton, Alberta as a Service Designer focusing on human-centred design and digital transformation. Collaborate on user and employee experience across various channels to deliver impactful results. This role involves integrating human-centered design methods into projects, analyzing user experiences, and documenting outcomes.You will create user stories, journey maps, and service blueprints while collaborating with program teams to implement effective change management strategies. Key Responsibilities

Integrate human-centred design into program reviews Analyze user experiences across multiple channels Develop journey maps and service blueprints Co‑design current processes and policies with stakeholders Measure service performance and report outcomes Requirements

Experience in human-centered design methodologies Strong analytical skills for user and employee experience Knowledge of digital transformation projects Ability to create prototypes and conduct usability testing Familiarity with change management principles Be a key player in enhancing service design to improve accessibility and efficiency for users in Edmonton.

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