Service Designer for Digital Transformation, Edmonton

Drive human-centered design in Edmonton as a Service Designer. Shape innovative service solutions that enhance both user and employee experiences across multiple channels.

This position focuses on integrating human-centered design methods while analyzing user experiences. Collaborate with various program teams to create impactful strategies, including user stories and journey maps. You'll play a critical role to enhance service design by documenting outcomes and measuring performance.

Key Responsibilities:• Integrate human-centred design into program evaluations • Analyze user experiences across diverse channels • Develop comprehensive journey maps and service blueprints • Collaborate with stakeholders on process co-design • Measure service delivery and report key outcomes

Requirements:• Proven experience with human-centered design approaches • Strong analytical capabilities for user experience assessment • Knowledge in managing digital transformation initiatives • Skill in prototyping and conducting usability tests • Familiarity with principles of change management

Enhance accessibility and efficiency for users in Edmonton through your expertise in service design. #J-18808-Ljbffr