Remote Bilingual Customer Service Representative, Edmonton

Elevate customer experience by joining House of Rohl as a Remote Bilingual Customer Service Representative. Utilize your bilingual skills to assist with luxury brand inquiries and technical support in a dynamic contact center environment.

This fully remote role focuses on delivering high-quality support to customers through managing calls and emails related to product inquiries, troubleshooting, and warranty services. You will be part of a collaborative team that values quick thinking and sound judgment to improve customer satisfaction.

Key Responsibilities:• Deliver exceptional luxury consumer experience for House of Rohl • Manage inbound calls for product inquiries and troubleshooting • Interpret technical documentation for repairs and installations • Utilize technology to guide customers in product identification • Handle sensitive consumer issues with professionalism

Requirements:• High school diploma or equivalent • 2+ years in a fast-paced customer service environment • Bilingual fluency in English and French • Strong communication skills in writing and verbally • Proficient in Microsoft Office applications

Support luxury customers with exceptional service and technical guidance in this remote role. #J-18808-Ljbffr