Service Research Design, Agile, Workshops, Usability Testing, Edmonton

Service Designer– Service Innovation, Program Review, Digital Transformation

Our Client is seeking up to fourteen (23) Service Designers to work on service innovation, program review and digital transformation projects. The Service Designer will work as part of cross‑functional program review or product delivery teams. These teams collaborate and collectively participate in a full range of activities including field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.The Service Designer will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation and change management for program review and digital transformation projects. The role is full time (7.25‑hour work day), engaging across two to three projects. Time, location and frequency of work will vary depending on the needs of the particular project. Must be Canadian Citizen to apply and work within Canada at all times.Required Skills

Experience with service design research and outputs. Experience working within a cross‑functional product team in an Agile environment. Nice to Have Skills

Experience planning, conducting, analyzing findings from, creating representations of and reporting on qualitative field research (10+ years). Experience planning, conducting, analyzing findings from, creating representations of, and reporting on co‑design workshops with service users (10+ years).Experience planning, observing, analyzing and reporting on usability testing of production or prototype systems (10+ years). Experience working as a Service Designer in a cross‑functional team to deliver a digital service, including concept testing and service prototyping (10+ years). Experience working with change management, policy changes, staffing changes or other organizational change as part of service transformation and implementation (10+ years).Experience working as a Service Designer on a large and complex service innovation, program review, and/or digital transformation projects (10+ years).

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