Personal Care Specialist (12-month contract), Edmonton

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details Primary Duties and Responsibilities

Key point of contact for patients

Contact patients to gather information and educate patients on program services

Be a reimbursement expert in his/her assigned caseload territory

Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support

Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy

Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding

Manage all aspects of coverage to maximize and maintain prescription drug coverage

Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support

Coordination of prescriptions (initial and renewal)

Adverse event reporting

Ad hoc duties as assigned

Experience and Educational Requirements Requirements:

Bilingualism (English/French) is an asset (requirement for province of Quebec)

Experience in a customer service setting

Assets:

Post‑secondary education certificate, diploma, or degree an asset

Experience in public or private third‑party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset

Experience in a Customer Service setting

Comprehension of medical information

Knowledge of public, private and federal reimbursement an asset

Previous work using a CRM system an asset

Project management skills

Knowledge of SalesForce.com an asset

Previous work in health insurance experience an asset

Previous work in pharmacy an asset

Minimum Skills, Knowledge and Ability Requirements

Exceptional customer service skills and phone etiquette

Detail and result oriented

Strong analytical and organizational skills

Excellent time management skills&sense of urgency

Ability to collaborate effectively with program associates

Ability to work autonomously in a remote setting

Ability to manage multiple tasks and priorities at once

Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.

Strong computer skills and knowledge of Microsoft Office

Ability to adapt to change and ambiguity

Adhere to Performance Standards and Procedures required by the program

What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources,and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time.

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