Customer Service Representative, Edmonton

Responsibilities

Process rental quotations, reservations, contracts, and invoices in compliance with company policies

Assist Operations Manager with service administrative tasks

Coordinate and track daily equipment pick‑ups and returns

Work in a fast paced sales environment, providing helpful, quality service and sales

Service writing; providing equipment maintenance and shop service records

Assist with deliveries and preparing equipment for rental

Identify customer needs and react appropriately while understanding market conditions and local competitors

Suggest equipment and supplies to meet customer needs

Answering customer inquiries urgently and efficiently

Picking orders

Putting away equipment and tools

Continuous inventory checks

General house keeping

General warehouse duties

Represent Northstar Equipment Rentals in a professional manner

Participate in the on‑call rotation

Other duties and responsibilities as required

Skills and Knowledge

Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner

Demonstrate sales professionalism and interpersonal skills

Proven ability to work effectively within a team environment

Knowledge of construction equipment considered an asset

Excellent written and verbal communication skills

Display a high level of ownership, accountability and initiative

Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications

Customer service experience in the rental business an asset

Ability to lift 50+ pounds

Experience operating a forklift and other equipment an asset; training will be provided

Valid class 5 Alberta driver license with clean abstract

Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity—we want to hear from you.

Recruitment Fraud Alert NorthStar Equipment Rentals is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by NorthStar Equipment Rentals. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.

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