APPLY NOW! Customer and Information Services Supervisors …, Edmonton

Responsibilities At all times, maintain a positive, empathetic, and professional attitude toward customers.

Respond to customer inquiries as soon as possible.

Use various channels to communicate with customers.

Recognize and resolve customer complaints.

Know our products inside and out to respond to questions.

Process orders, forms, applications, and requests.

Keep track of customer interactions, transactions, feedback, and complaints.

Communicate and coordinate with coworkers as needed.

Provide feedback on the customer service process's efficiency.

Be in charge of a group of junior customer service representatives.

Provide professional customer service and ensure customer satisfaction.

Meet sales targets.

Follow procedures and policies.

Requirements A high school diploma, a general education degree, or an equivalent is required.

The ability to remain calm in the face of stressed or upset customers.

Computers are easy to use.

Working knowledge of customer service.

Customer service experience.

Telephone etiquette is essential.

Knowledge of CRM tools.

Outstanding communication abilities.

Capability to manage multiple tasks at the same time.

Adaptability to different personalities.

Benefits Terms of Employment:

Permanent employment

Full time

Day, Evening, Weekend, Shift

Overtime, On Call, Flexible Hours, To be determined

Early Morning, Morning

Salary:

$24.12 - $37.15 per hour

Required Years of Experience:

1-2 years of experience

Social media and notices Do follow us on our social media platforms for more job updates. We are a Canadian Immigration, Recruitment&Settlement company based in Canada with multiple branches across the globe. We help clients relocate by offering services related to employment and education. We offer visa consultancy services pertaining to Canada. We assist a wide range of clients and agents from all over the world and work to build strengths and confidence to help immigrants flourish in the country.

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Disclaimer:

The job postings published are for future openings and are based on jobs that are in demand. Due to high volumes of applications, this website cannot guarantee if any positions are still open. GTR Worldwide is not responsible for wages, working conditions, safety, or any other aspects of employment. Candidates should research the organization before accepting any position or offer.

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