French and English Customer Service Expert - Remote, Edmonton

Join as a remote Customer Service Expert, proficient in both French and English. Facilitate fantastic service experiences by addressing customer inquiries and concerns efficiently.

This position involves direct communication with clients, supporting their needs through problem resolution and assistance. Ideal candidates will combine technical acumen with an empathetic approach to delivering support that exceeds customer expectations.

Key Responsibilities:• Engage with customers via phone and online platforms • Provide solutions to routine issues in both languages • Keep records of customer interactions and feedback • Recommend enhanced services or products • Foster a welcoming and helpful customer experience.

Requirements:• Must be fluent in both French and English (C1 or higher) • At least one year in a customer-facing role • High school diploma or equivalent required • Home office setup suitable for remote work • Quick learner with strong technical skills.

Capitalize on your bilingual abilities to transform customer experiences while enjoying the benefits of a remote work environment. #J-18808-Ljbffr