Customer Service Representative for Mauser, Edmonton

Become a vital part of the customer experience at Mauser Packaging Solutions as a Customer Service Representative. This role emphasizes relationship building and efficient order management.

As a representative, you will engage with customers, advocate for their needs, and handle various inquiries. You'll ensure smooth order processing and delivery while effectively addressing any challenges that arise. Your communication and organizational skills will play a key role in facilitating interactions between customers and internal teams.

Key Responsibilities:• Develop and nurture customer relationships • Manage inbound phone inquiries related to orders • Facilitate accurate order entry and account maintenance • Track and manage shipping details for timely fulfillment • Ensure resolution of any customer complaints efficiently

Requirements:• 2-3 years of relevant customer service experience • Strong communication skills, both verbal and written • Intermediate proficiency in Microsoft Office • Required ERP experience (e.g., SAP, Sage) • Effective time management and multitasking skills

Contribute to Mauser's innovative approach to sustainable packaging with your customer service expertise. #J-18808-Ljbffr