Bilingual Customer Service, Edmonton

Is this job for you? Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsibilities

Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution

Work with peers and management to ensure that customer concerns are addressed in the most efficient manner

Follow up with customers to identify and support their needs

Offer value-added solutions and promote customer loyalty by providing exceptional customer support

Correspond with retailers and customers verbally and electronically

Maintain up to date knowledge of new policies, procedures, and products

Process routine clerical transactions in between calls

Communication with TGS’ network of professional service providers

Qualifications

Previous experience in a call centre or customer service environment required

Professional phone and email etiquette

Utmost discretion with confidential customer information

Excellent data entry and keyboarding skills

Excellent communication skills, both verbal and written; Bilingual language skills (English&French) are an asset

Strong attention to detail

Superior organizational, and multi-tasking skills

Strong analytical and decision-making skills

Strong desire to take ownership and accountability of task completion

Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams

Ability to work effectively with and without supervision

Bilingual in French and English

Bilingualism (French, English– oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada

Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada

Why Trans Global?

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to

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