Senior Product Designer, Customer Experience, Edmonton

Senior Product Designer– Customer Experience Jobber helps small home‑service businesses (plumbers, electricians, painters, landscapers) to quote, schedule, invoice, and collect payments through technology. As a Senior Product Designer on the Customer Experience team you’ll shape the first moments new users have with the product—from sign‑up to early discovery and activation.

Responsibilities

Design the end‑to‑end trial and activation experience, from sign‑up through a customer’s first successful interactions with Jobber.

Shape how new customers discover and understand the product, helping them explore key features and workflows during trial.

Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences.

Define how AI‑powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy.

Use qualitative and quantitative insights to understand new‑customer behavior and identify opportunities to improve early adoption.

Lead design work that connects marketing, sign‑up, onboarding, and in‑product experiences into a more cohesive journey.

Translate complex workflows into clear, approachable experiences for small‑business owners.

Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI.

Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns.

Advocate for high‑quality design and contribute to raising the craft across the Customer Experience design team.

Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team.

Qualifications

5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences.

Strong product thinking with the ability to connect customer needs, business goals, and technical constraints to thoughtful design decisions.

Deep understanding of the early customer journey and how to design experiences that help people discover value quickly.

Comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes.

Proficient craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product.

Highly proficient in Figma and confident using modern design workflows (Figma, FigJam, ChatGPT, Cursor).

Experience working closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high‑quality customer experiences.

Ability to shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined.

Experience or strong point of view on designing personalized or AI‑assisted product experiences that feel helpful and trustworthy.

Capacity to move with speed and good judgment, staying scrappy when needed to make meaningful progress.

Strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards.

Enjoys leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team.

Portfolio that demonstrates strong UX thinking, interaction design, and visual craft.

Location The role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener‑Waterloo.

Compensation Base salary range: $125,800– $170,100 per year (midpoint $147,900). Total compensation includes equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind.

Benefits

Extended health benefits with fully paid premiums.

Matching in RRSP, TFSA or FHSA.

Stock options.

Dedicated Talent Development team with coaching, learning, and leadership programs.

Opportunity to work on a $400‑billion industry with no dominant player yet.

What You Can Expect from Jobber Jobber focuses on customer‑first design, advanced AI integration, and rapid iteration. You will collaborate with cross‑functional squads, influence product strategy, and help thousands of new home‑service providers discover Jobber each year.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We are an equal‑opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

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