Reception / Customer Service Coordinator, Edmonton

Our client is seeking a Reception / Customer Service Coordinator to support daily office operations, customer communication, and project coordination within a fast‑paced environment. This role is responsible for managing client inquiries, coordinating schedules, maintaining organized records, and supporting operational workflows. The ideal candidate will bring strong administrative experience, excellent communication skills, and the ability to remain organized and professional under pressure.

Your Success Will Be Defined By Your Ability To

Manage incoming client calls, inquiries, and day‑to‑day office communication in a professional manner

Maintain composure and professionalism during busy periods and high call volumes

Identify client concerns, answer general inquiries, troubleshoot basic issues, and elevate matters when necessary

Coordinate scheduling, appointment confirmations, updates and customer follow‑ups efficiently

Ensure all client concerns and requests are handled promptly with proper follow‑through

Build and maintain strong working relationships with customers, vendors, subcontractors and internal teams

Maintain accurate and organized client, project and office records within company systems

Organize, scan, upload and maintain important digital and physical documentation

Prepare and distribute reports, forms, correspondence and internal documentation as needed

Track incoming mail, office deliveries and related documentation accurately

Support operational processes by monitoring deadlines, pending tasks and follow‑up items

Assist with communication and coordination between office staff, field personnel and management

Support project scheduling and workflow coordination for daily operations

Assist with general administrative duties and special projects as assigned

Your strengths include:

Previous experience working in construction, restoration, trades or other fast‑paced office environments

Strong customer service and communication skills with a professional and confident approach

Ability to prioritize tasks effectively while working with urgency and accuracy

Excellent organizational skills with strong attention to detail and follow‑through

Strong problem‑solving skills and the ability to handle routine customer or scheduling concerns independently

Ability to multitask and adapt to frequent interruptions and changing priorities

Proficiency with Microsoft 365 applications including Outlook, Word, Excel, Teams and file management systems

Strong typing, computer navigation and administrative support skills

Ability to work independently while supporting a collaborative operations team

Professional demeanor with the ability to stay calm and composed under pressure

Strong reliability, accountability and consistent attendance

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