Assistant Restaurant Manager, Edmonton

Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar&Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Restaurant Manager.

At Fairmont Jasper Park Lodge, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant Restaurant Manager– and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What you will be doing

Consistently offer professional, friendly and engaging service

Follow outlet policies, procedures and service standards

Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed

Handle guest concerns and react quickly and professionally

Balance operational, administrative and Colleague needs

Attend regularly scheduled departmental and divisional meetings

Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions

Participate in the creation and ensure the achievement of Voice of the Guest initiatives and targets

Participate in the setting and ensure the achievement of Colleague Engagement Survey objectives

Supervise and support of employees while ensuring service standards are maintained

Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows

Help with recruit, train, manage, mentor, lead and develop your supervisors and colleagues

Effective performance management through focus on colleague development, training, problem resolution, up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism

Have full knowledge of all Outlet menus

Assist in managing the departmental budget

Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

Follow all safety and sanitation policies when handling food and beverage

Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Other duties as assigned

Qualifications

Minimum 1 year Food and Beverage leadership experience required

Previous experience in a fast paced, high end restaurant or lounge preferred

Previous point of sale system experience required

Strong beverage and wine knowledge required

Previous experience working within a strong cocktail culture an asset

Experience with Unionized environment an asset

Must be flexible and able to work various shifts

Computer literate in Microsoft Window applications required

University/College degree in a related discipline preferred

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible&reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with other colleagues as part of a team with minimum supervision

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks&Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont&Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What Is In It For You

Annual salary of: $55,000 - $60,000 / year

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties world-wide

Access to the Mountain Explorer Travel Program– exclusive room rates for colleagues, which includes 50% off all food&beverage when staying at Fairmont Resorts in Lake Louise, Banff&Whistler

Discounts while using our resort’s Food&Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

EEO Statement We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

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