Customer Service Representative Role at Grainger, Edmonton

Become a Customer Service Representative with Grainger in Edmonton, Alberta, enjoying a hybrid work model. Deliver outstanding service through phone and email communications.

This position fits customer service enthusiasts looking for structured hours with no weekends. Reporting to a Customer Service Center Supervisor, you'll play a vital role in identifying customer needs and providing tailored solutions. After training, the role shifts to a hybrid setup, allowing for a balanced work experience.

Key Responsibilities:• Provide high-quality customer support for orders and inquiries • Understand and address customer needs effectively • Exhibit product knowledge to facilitate client solutions • Drive sales through product promotion and lead identification • Troubleshoot and resolve customer issues promptly

Requirements:• High school diploma or equivalent • Minimum of 1 year in customer service, contact center preferred • Accurate typing and data entry proficiency • Familiarity with Microsoft Office and enterprise systems • Bilingual in English and French is advantageous

Bring your skills in customer service to Grainger and make a difference every day. #J-18808-Ljbffr