Pharmacy Assistant - Order Entry, Billing and Adjudication …, Edmonton

Pharmacy Assistant (Billing and Adjudication - Kroll Expert)– FT Permanent – Edmonton, AB – Healthcare Are you an experienced Pharmacy Assistant looking to transition away from the retail counter and step into a permanent, long‑term career path? If you can navigate Kroll with ease, solve complex public and private insurance issues without escalation, and deliver exceptional patient support over the phone, this desk‑based role is your next professional step.

We are hiring a full‑time, permanent Pharmacy Assistant specializing in Billing and Adjudication to join an established, highly collaborative healthcare team in Edmonton. This highly administrative role relies heavily on attention to detail and communication skills, and offers a chance to make an immediate impact behind the scenes.

Advantages

Full‑Time, Permanent Status: Long‑term stability, security, and career satisfaction from day one.

Desk‑Based Administrative Focus: Approximately 6 hours per day dedicated to billing, adjudication, and client communication, with up to 2 hours supporting pharmacy workflows.

Thriving Team Culture: A large, dynamic, supportive team of pharmacy professionals.

Thorough Onboarding: Dedicated training period to ensure confidence in the role.

Desirable Work Hours: Standard Monday‑Friday shifts from 8:00 AM to 6:00 PM, with potential for later shifts up to 8:00 PM; availability 8:00 AM‑8:00 PM weekdays required.

Responsibilities

Manage a high volume of desk‑based client and patient interactions via phone and email.

Perform complex pharmacy billing and insurance adjudication tasks.

Coordinate and communicate clearly with insurance providers, patients, and internal team members to resolve administrative roadblocks.

Maintain complete accuracy when managing prescription labeling and documentation.

Provide secondary, hands‑on support to the pharmacy floor as needed, including filling, shipping, and delivery‑oriented tasks.

Qualifications

Must‑Have: Strong, proven experience in high‑volume pharmacy billing and adjudication.

Must‑Have: Fluency in English with exemplary verbal and written communication skills.

Must‑Have: Shift flexibility – after training, availability for 9:00 AM–5:00 PM, 10:00 AM–6:00 PM, or support between 6:00 AM and 8:00 PM weekdays.

Strongly Preferred: Proficiency with Kroll pharmacy software (or expert‑level skills on other pharmacy systems).

Preferred: Ability to thrive in a fast‑paced, high‑volume office environment.

Preferred: Education in accounting/bookkeeping with at least one year of full‑time pharmacy experience.

Equal Employment Opportunity Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada and actively promotes equity, diversity, and inclusion. We ensure a workplace free from barriers, respecting human rights, and supporting accessibility and accommodation needs throughout the employment lifecycle.

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