Customer Service Advisor for Automotive Industry, Edmonton

Become a vital link in the automotive service chain as a Customer Service Advisor. Ensure seamless service delivery and enhanced customer satisfaction at our car workshop.

With a focus on aftersales performance, this role requires at least two years of customer service or sales experience. You will collaborate with the workshop team to communicate precise vehicle information and updates to customers. Proactively promote aftersales services while effectively managing customer feedback to uphold service standards.

Key Responsibilities:• Engage customers promptly at service reception • Liaise for accurate vehicle repair information • Update customers regularly on service progress • Handle complaints swiftly to reduce ratios • Promote products and services for aftersales revenue

Requirements:• GCE ‘O’ Levels or Nitec in automotive fields • Minimum 2 years in customer service or sales • Understanding of vehicle functions preferred • Commitment to outstanding customer service • Strong communication skills for teamwork

Enhance customer experiences and contribute to service excellence in our automotive workshop. #J-18808-Ljbffr