Customer Service Expert - Bilingual Role, Edmonton
Customer Service Expert - Bilingual Role, Edmonton
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Edmonton, Canada -
Dernière édition le: hier
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Description
Advance your career with Ford Credit Canada as a Customer Service Expert, specializing in account maintenance. This bilingual (French/English) role focuses on managing delinquent accounts in Edmonton.
As a key member of the team, you will take charge of early-stage delinquencies, deploying your problem-solving skills to negotiate payment arrangements. Your ability to engage with customers professionally will help restore their accounts and enhance their financial situation. Working at Ford Credit, you'll contribute to a customer-focused brand image.
Key Responsibilities:• Initiate contact with customers facing account issues • Use negotiation techniques for payment solutions • Review account histories for informed decisions • Follow Ford Credit policies for quality service • Actively participate in team meetings and feedback
Requirements:• High School Diploma or CAEC required • Bilingual proficiency in French and English • Background in collections or finance preferred • Knowledge of MS Office applications • Flexibility for training and work schedules
Utilize your bilingual customer service background to support clients at Ford Credit Canada. #J-18808-Ljbffr
As a key member of the team, you will take charge of early-stage delinquencies, deploying your problem-solving skills to negotiate payment arrangements. Your ability to engage with customers professionally will help restore their accounts and enhance their financial situation. Working at Ford Credit, you'll contribute to a customer-focused brand image.
Key Responsibilities:• Initiate contact with customers facing account issues • Use negotiation techniques for payment solutions • Review account histories for informed decisions • Follow Ford Credit policies for quality service • Actively participate in team meetings and feedback
Requirements:• High School Diploma or CAEC required • Bilingual proficiency in French and English • Background in collections or finance preferred • Knowledge of MS Office applications • Flexibility for training and work schedules
Utilize your bilingual customer service background to support clients at Ford Credit Canada. #J-18808-Ljbffr
Informations clefs
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Nom de l’entrepriseFord Credit -
Titre de posteCustomer Service Expert - Bilingual Role
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Customer Service Expert - Bilingual Role est visible sur Locanto dans la rubrique Edmonton Service clientèle, SAV.
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