Customer Service Coordinator, Edmonton

Job Number: 55102Are you a natural leader with a passion for delivering exceptional guest experiences? Fort Edmonton Park is looking for a dynamic Customer Service Coordinator to join our Community Recreation and Culture branch.In this vital role, you will directly lead, coach, and support a dedicated front-line team of 8 to 15 Customer Service Representatives. You will ensure smooth daily operations at our admissions and retail counters, helping to welcome over 100,000 visitors during our busy summer months. From managing staff schedules and overseeing financial transactions to de-escalating customer concerns, your leadership will shape the first impression for our community. If you are organized, collaborative, and thrive in a fast-paced environment, we want you on our team!What will you do?Supervise, coach, and provide daily guidance and mentorship to Customer Service Representatives (CSRs) to ensure operational efficiencyCoordinate full-cycle recruitment, onboarding, and comprehensive training plans for returning and seasonal staffManage staff scheduling, monitor staffing levels, and handle payroll entry while minimizing overtimeOversee daily cash handling, deposits, floats, audits, and compliance with cash control policiesDeliver professional, consistent service across all channels, effectively de-escalating challenging or complex community and staff situationsCoordinate site-wide activity calendars, event support services, facilities work orders, and asset management for communications equipmentAct as an incident commander during emergencies, ensuring safety compliance and promoting a proactive workplace health and safety cultureOther related duties as requiredQualifications:Completion of Grade 12Minimum of one (1) year of experience in customer service featuring accurate and secure cash handlingAssets:Six (6) months of proven experience monitoring and evaluating the work of others, including scheduling, delegating work, coaching, and evaluating performanceSkills required for success:Proven ability to provide strong leadership, mentorship, and conflict resolution to front-line staffExceptional communication and interpersonal skills, with an emphasis on oral communication with the general public and cross-facility collaboratorsStrong organizational and problem-solving skills, with the ability to manage multiple activities and remain calm under pressureProficiency with computers, Google Applications, and Point of Sale (POS) equipment and softwareSolid understanding of recreation facility operations, cash management protocols, and business performance trackingAlignment to our Cultural Commitments and Leadership Competencies ( a culture of equity, diversity, reconciliation and inclusionConditions of Employment:Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirementPossession of current Standard First Aid, CPR-C and AED certificationsApplicants may be testedWork Environment:Note: Due to the nature of this work, this position is not eligible for a hybrid work arrangementThe weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advanceFort Edmonton Park features working farms, livestock, and a historic midway, meaning employees are frequently exposed to common plant allergens and livestockThis is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional statesThe City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective AgreementHours of Work: 40 hours per weekSalary Range: $25.174 - $31.256 (Hourly)Recruitment Consultant: PG/RFEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Rec Facility Attendant II-8hrsPosting Date: May 22, 2026Closing Date: May 29, 2026 11:59:00 PM (MST)Number of Openings (up to): 1 - Temporary Full-timeUnion : CSU 52Department: Community Recreation and CultureWork Location(s): Various Locations Edmonton (City Wide)#J-18808-Ljbffr