Bilingual Claims Manager - Remote Opportunity, Saint-Bonaventure

Join Empire Life as a Bilingual Claim Manager, working remotely or hybrid in Kingston, Toronto, or Montreal. Engage in impactful work that enhances customer interactions and brings positive change.

As part of the Group Operations team, you will manage claim processes for disability management while delivering excellence in service. Your role requires evaluating claims based on medical and non-medical factors, overseeing communication for timely resolutions, and formulating case management plans to ensure effective outcomes for clients.

Key Responsibilities:• Investigate and evaluate eligibility for claims • Manage active claims durations with best practices • Conduct telephone interviews with claimants and employers • Communicate proactively regarding claim statuses • Implement detailed case management plans for return-to-work

Requirements:• Bilingual in French and English • 2+ years in disability claim management • Knowledge of medical terminology • Strong interpersonal communication skills • Ability to analyze and resolve claims issues

Bring your expertise in claims management and customer service to create impactful solutions at Empire Life. #J-18808-Ljbffr