Customer Service Dispatcher in Fraserville

Become a key player in the operations of a leading plumbing, HVAC, and electrical contractor as a full-time Customer Service Dispatcher in Fraserville. This role requires strong communication skills and expertise in scheduling field service calls.

Our company, one of southeastern Ontario's largest contractors, is seeking a full-time dispatcher. This position involves handling service calls from both new and existing customers, scheduling appointments for professionals like plumbers and HVAC technicians, and maintaining detailed customer records. You will also oversee customer inquiries via chat and email, ensuring satisfaction and efficiency.

Key Responsibilities:• Answer inbound customer calls for service requests • Schedule appointments for field service staff • Maintain accurate customer records in the system • Handle customer complaints professionally • Monitor email and online chat inquiries

Requirements:• Minimum 1 year of customer service experience • Previous dispatch experience preferred • Familiarity with dispatching software required • Effective communication skills for multi-line systems • Strong problem-solving abilities under pressure

Utilize your customer service and dispatch skills to enhance operations in Fraserville. #J-18808-Ljbffr