Tenant Services Manager (PV3423), Delta

Tenant Services Manager– Assisted Living

Lead resident services and operations in a welcoming assisted living community. Make a meaningful impact on the lives of seniors and their families every day. Lead tenant services, occupancy coordination, administration, and resident experience initiatives. Opportunity to build strong relationships with residents, families, and interdisciplinary teams.Full-time leadership position with opportunities for professional growth and development. Position Overview

As the

Tenant Services Manager , you will play a key role in shaping the resident and family experience. You will oversee tenant services, occupancy coordination, reception and administrative operations, billing support, tenancy documentation, and resident transitions. Working closely with the Operations Manager and interdisciplinary teams, you will help ensure residents and families receive timely, compassionate support while maintaining efficient operational processes and compliance with organizational standards.Key Responsibilities

Lead and oversee day-to-day tenant services, reception, and administrative operations within the assisted living community. Serve as a primary point of contact for residents, families, staff, and external partners. Coordinate resident move-ins, transfers, room changes, and move-outs, ensuring a smooth and positive experience.Maintain tenancy agreements, occupancy records, resident files, and related documentation. Support occupancy management and provide reporting to assist with operational planning. Oversee billing support processes, resident accounts, deposits, and administrative records. Supervise and support reception and administrative team members through coaching, training, and performance management.Collaborate with housekeeping, maintenance, dining, wellness, recreation, and external service providers to ensure exceptional resident service. Respond to resident and family inquiries, concerns, and service requests in a professional and compassionate manner. Prepare reports, correspondence, notices, meeting materials, and operational documentation.Participate in quality improvement initiatives, audits, accreditation preparation, and compliance activities. Ensure confidentiality and compliance with privacy, health and safety, and organizational policies. Identify opportunities to improve operational efficiency, resident satisfaction, and service delivery.Support resident and family meetings, community events, tours, and special projects as required. Ideal Candidate Profile

The successful candidate will be a highly organized, compassionate, and collaborative leader who is passionate about creating positive experiences for seniors and their families. Qualifications&Experience Post-secondary education in Business Administration, Healthcare Administration, Hospitality, Property Management, Gerontology, or a related field, or an equivalent combination of education and experience. Three to five years of experience in assisted living, seniors housing, healthcare administration, hospitality, resident services, property administration, or customer service operations.One to two years of supervisory, team lead, or leadership experience preferred. Experience coordinating occupancy, tenancy administration, resident services, billing support, or administrative operations. Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. Ability to obtain and maintain a Criminal Record Check and required TB clearance.Knowledge, Skills&Abilities Strong customer service and relationship-building skills. Excellent verbal and written communication abilities. Strong organizational and time-management skills with the ability to manage multiple priorities. Sound judgment, discretion, and problem-solving capabilities. Ability to maintain confidentiality and handle sensitive information professionally.Comfortable working with technology, databases, electronic documentation systems, and reporting tools. Commitment to person-centered service, respect, dignity, and resident choice.

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