Customer Account Manager, Delta

Role Description The Customer Account Manager is a full-time, on-site role based in Delta, BC. This role is responsible for managing a portfolio of customer accounts, serving as the main point of contact for day-to-day inquiries, orders, and issue resolution. The Customer Account Manager will handle order processing, coordinate with internal teams on product availability and delivery timelines, and ensure accurate and timely follow-up on quotes and proposals. They will proactively build relationships with contractors and system integrators, identify opportunities to expand product usage, and support customers with product knowledge and basic technical information. The role also involves monitoring account performance, maintaining up-to-date account records in the CRM, and contributing to continuous improvement of customer service processes.

Qualifications

Strong customer-facing skills, including Customer Satisfaction focus and Customer Support experience.

Proven Account Management abilities, with experience managing multiple accounts and maintaining long-term relationships.

Effective Communication skills, both written and verbal, with the ability to explain product information clearly and professionally.

Solid Analytical Skills to interpret sales data, identify trends, and support account planning and problem-solving.

Previous experience in distribution, electronics, AV, security, or related technical fields is an asset.

Comfort using CRM systems, order entry platforms, and standard office productivity tools.

Demonstrated ability to prioritize, stay organized, and manage time effectively in a fast-paced environment.

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