Customer Service Representative, Delta

Job ID 47373

Location Vancouver, CAD

Role Summary The Customer Service Representative is responsible for accurate and timely processing of all customer orders from purchase order receipt through shipment. The role ensures that all orders are validated, entered into the ERP system (Oracle), monitored for fulfillment, and communicated clearly to customers. The specialist supports day‑to‑day customer inquiries, shipment coordination, backlog follow‑ups, and maintains a high standard of service for internal and external stakeholders. The position requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast‑paced operations environment.

Responsibilities

Accurately entering customer purchase orders into the ERP system.

Validating orders against quotes (pricing, part numbers, quantities, addresses).

Issuing timely order acknowledgments and confirmations.

Coordinating with Production, Planning, and Shipping to ensure orders move through all stages to meet customer delivery timelines.

Maintaining accurate order status tracking, including backorder management.

Providing professional customer support by phone and email (lead times, backorders, shipping updates, tracking numbers).

Supporting resolution of order discrepancies, revisions, and special requests.

Preparing and releasing shipping documents as required.

Ensuring compliance with trade, export, and shipping requirements as applicable.

Maintaining high data accuracy and audit readiness within the ERP system.

Acting as the primary point of contact for order lifecycle communication.

Collaborating with Planning on material shortages, expedited orders, and customer priority cases.

Monitoring open orders daily and escalating risks to management when required.

Working with Shipping to coordinate outbound deliveries and logistics.

Supporting invoice accuracy by validating order data.

Qualifications

High school diploma or equivalent.

3–5 years of customer service, order entry, or related experience.

Excellent verbal and written communication skills.

Strong attention to detail, accuracy, and follow-through.

Ability to manage multiple customer interactions and competing priorities.

Experience with ERP systems (e.g., Oracle, GP, or similar).

Proficiency in Microsoft Outlook, Excel, and general office software.

Ability to work efficiently in a fast‑paced operations environment.

Strong collaborator with the ability to build and effectively manage interpersonal relationships at all levels.

Preferred experience in manufacturing, electronics, or hardware distribution.

Knowledge of export documentation and trade compliance.

Familiarity with inventory control or order fulfillment processes.

Previous experience supporting logistics or shipping operations.

Benefits

Competitive salary and rewards package.

Competitive benefits and annual leave offering, allowing for work‑life balance.

A vibrant, welcoming&inclusive culture.

Extensive career development opportunities and resources to maximize your potential.

Part of a global organization that pioneers the hardware, software, and services enabling confident navigation of the physical and digital worlds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onsite / Hybrid

Employee works primarily in an office environment, within a well‑ventilated area, and is exposed to moderate noise levels.

Work Requirements

Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

Travel and fieldwork, including international travel, may be required. Therefore, the employee must possess, or be able to acquire, a valid passport.

Must be legally eligible to work in the country in which you are hired.

Compensation The base salary for CAD is $50,000 CAD to $55,000 CAD.

Equal Opportunity Employer HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact .

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes.

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