Customer Account Manager, Delta

This position is a highly visible role dedicated to interacting with and supporting MTU Maintenance Dallas, Inc. (MTU-D) customers around the globe. This position will be responsible for managing customer relationships, and assure compliance with technical, financial, reporting and delivery commitments within agreed upon terms and conditions.

As the primary point of contact for valued customers, the account manager acts as a liaison with production, quality, engineering, planning, sales, and all other local and MTU network support teams at domestic and international locations. The Customer Account Manager reviews required workscope, and generates maintenance proposals in line with company approved technical and financial terms and conditions. The CAM monitors project progress and collaborates with finance and accounting teams to generate and review project invoices in a timely manner. The CAM also reviews customer engine and equipment storage status and reports associated invoicing requirements.

Extensive knowledge of MRO workscope review on commercial engines such as LEAP, GEnx, GE90, CF6-80, CF34, CFM56 and any other commercial engines is required to accurately evaluate and quote maintenance project requests. The CAM works to continue development of customer relations and ensure continued success of MTU‑D.

Your tasks

Field incoming calls and emails for service requests from designated customers.

Evaluate incoming workscope requirements and coordinate with production and quality teams to ensure availability of internal capabilities.

Collaborate with Sales and support teams to accurately establish competitive pricing for each workscope with fixed pricing, T&M pricing, or other pricing methodologies.

Create and deliver completed quotes to customers and ensure that all necessary follow‑up to submitted quotes is done in a timely manner.

Coordinate with Operations and Quality on staffing and qualifications and availability of personnel and tooling to accomplish the task within committed turnaround time.

Review technical manuals and routers with engineering and operations to ensure all technical information is available to the project lead.

Update internal project tracking tools for all open projects, initiate work packages, and ensure all project checklists are completed prior to start of work.

Ensure that the project is opened in all systems.

Maintain open lines of communication with the customer. Provide weekly status reports, document additional findings and update workscope and proposal pricing accordingly.

Work with MTU‑D Management and Sales teams to review and update annual workscope pricing.

On a scheduled basis review all completed jobs with Operations, Finance and Sales to evaluate project profit margin and project time overruns.

Verify that the project information received by finance is correct and reflects any changes to original work scope to ensure accurate and timely billing of all completed projects.

Collaborate with internal and network teams to identify maintenance capabilities growth opportunities based on market and/or customer demands.

Attend industry conferences and represent MTU Maintenance Dallas team and MTU network.

Your profile

Must have 3 to 5 years of in-depth knowledge of Aviation MRO with hands‑on experience in a Customer Service or Maintenance Management role.

Thorough understanding of the MRO technical data and OEM knowledge.

Experience in preparation of sales quotes and project management.

Accept accountability and responsibility for work practices and expectations.

Deliver what is promised.

Must be willing and able to deal with the customer and company employees in a courteous, professional, and effective manner.

Excellent interpersonal, written, and oral communication skills.

Highly proficient in computer applications: MS Office Suite, specifically Excel and SAP is beneficial.

Fosters a collaborative, team‑oriented attitude. Communicates effectively with others with clarity and transparency.

Uses innovative critical and creative thinking to evaluate and solve work and customer issues.

Seeks assistance in solving work problems through collaboration and information seeking.

Demonstrated ability to work through people with sound teamwork, organizational, and interpersonal skills. Must be a leader that inspires and motivates a team.

Self‑starter who can work independently or with a team with the ability to manage projects with competing priorities and tight deadlines.

Exceptional project management, people management and time management skills.

Ability to work in a demanding, deadline‑driven environment.

Have solid group and one‑on‑one presentation experience.

Ability to act proactively as well as be a creative thinker.

Strong organizational skills that will allow prioritization of multiple tasks.

Ability to analyze data and make sound observations and recommendations quickly.

Own the end‑to‑end customer relationship.

Physical Requirements

Prolonged periods sitting at a desk, frequent walking, and standing.

Must be able to lift up to 15 pounds at times.

Education and Experience

A master's degree is preferred but not required.

5+ years of experience in the MRO industry is preferred.

A&P License with hands‑on aircraft engine experience and maintenance experience.

Experience with SAP production control system is a plus.

We offer

Medical, Dental, Vision, and STD insurance effective immediately.

Medical Flexible Spending Accounts.

Employer‑paid LTD and Life / AD&D insurance.

401(k) with employer matching up to 2% plus additional discretionary contribution up to 1% from the employer.

Paid 2 weeks of vacation, paid 10 days of PTO&Holidays.

Annual tuition reimbursement.

Monthly $30 gym membership reimbursement.

MTU Maintenance Fort Worth is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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