Customer Account Manager, Delta

Delta, BC (Hybrid– primarily on-site)

$98,000– $118,000 CAD per year

Jama HR Express is proud to support a global leader in commercial aircraft engine maintenance, repair, and overhaul in hiring a Customer Account Manager for their Engines Division in Delta, BC.

This role is ideal for someone who enjoys balancing customer relationships, operational coordination, financial oversight, and aviation-focused problem-solving within a fast-paced MRO environment.

Key Responsibilities

Act as the primary customer point of contact throughout the engine maintenance and repair lifecycle

Monitor engine shop visits, costs, invoicing, and turnaround times

Ensure customer requirements and contractual obligations are met

Coordinate closely with engineering, operations, logistics, and finance teams

Support forecasting, work-scope coordination, and operational planning

Organize engine transportation and customer on-site maintenance activities

Provide structured customer updates and support invoice dispute resolution

Support AOG and customer service requirements as needed

Requirements

Bachelor’s degree in Business, Engineering, Finance, or related field

3–5 years of experience in customer support, account management, engineering, or aviation operations

Experience with aviation engines or accessories programs is required

Candidates without aviation engine or accessories program experience will not be considered

Aviation, aerospace, airline, or MRO experience strongly preferred

Strong analytical, communication, and problem-solving skills

Comfortable working in fast-moving operational environments

Intermediate to advanced MS Office skills

SAP experience considered an asset

Must be eligible to work in Canada and comply with Controlled Goods Program requirements

Why This Opportunity Stands Out

Stable and globally recognized aviation organization

Full training and international development opportunities

Long-term career growth and structured progression

Exposure to high-value commercial aircraft engine programs

Benefits starting Day 1

Relocation package available for eligible candidates

#J-18808-Ljbffr