Inside Sales Representative, Hants County (Shubenacadie)

$55,000 CAD to $65,000 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description CIMCO is looking for an Inside Sales Representative to support parts and material sales across our Atlantic region (Dartmouth, Moncton, St. John's). This role is a key support function to service technicians, account managers, and customers, ensuring parts are quoted, sourced, and ordered accurately and efficiently.

This position is hybrid‑eligible. The successful candidate will work full‑time in office for the first 6–12 months to build technical knowledge, supplier familiarity, and strong working relationships, with the opportunity for a hybrid work‑from‑home arrangement thereafter.

Key Responsibilities

Provide exceptional customer service when taking parts and material orders and resolving issues in a professional, solutions‑focused manner

Quote parts and materials sales for customers and internal service and sales teams

Open and process parts orders and purchase orders in SAP

Interact with existing suppliers to request quotes, place orders, confirm lead times, and resolve discrepancies

Source new suppliers when required to support regional service and project needs

Support technicians and service sales by looking up parts, manuals, and substitutes in a technical environment

Create part numbers and maintain accurate part records in SAP and related systems

Assist with warranty‑related parts, including documentation and sorting warranty requests

Navigate internal inventory systems and supplier networks; support local warehouses with cycle counts and inventory management as required

Work across multiple communication platforms including SAP, CRM, Microsoft Office, Teams, supplier portals, Excel, shared drives, email, phone, and text

Learn continuously from technicians, service managers, and account managers to build refrigeration and HVAC product knowledge

Assist with additional administrative or sales support tasks as required by the operation

Required Knowledge, Skills&Qualifications

Customer service and/or inside sales experience in construction, HVAC, refrigeration, or a related technical industry

Previous experience working with parts (HVAC or refrigeration preferred but not required)

Strong professional communication skills, both verbal and written

High attention to detail with the ability to manage multiple priorities in a fast‑paced environment

Strong computer skills, including Microsoft Office; SAP experience is an asset

Technical or mechanical aptitude and a willingness to learn

Ability to work independently while coordinating closely with service and sales teams

Valid driver’s licence (asset for occasional branch or supplier visits)

Benefits We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

Equal Opportunity and Accessibility CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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