Wilsons Security In-House Support Technician, Hants County (Shubenacadie)

Join Wilsons Security as an In-House Support Technician, where you will focus on providing technical assistance and troubleshooting for our security solutions. This role offers a full-time opportunity to make a meaningful impact in a supportive, family-owned atmosphere.

As part of the NextLevel Support Team, you will provide tier 2 support, handling client inquiries and resolving technical issues efficiently. Your experience in security systems, including access control and surveillance, plays a vital role in ensuring client satisfaction and system effectiveness.

Key Responsibilities:• Provide exceptional service to clients and internal teams • Address inquiries via phone, email, and chat promptly • Remotely assist with troubleshooting products • Manage work orders diligently in the NLS queue • Process activation requests effectively

Requirements:• Minimum 3 years of experience in the security industry • Strong communication skills, both written and oral • Dependable with high attention to detail • Capability to work smoothly under pressure • Proven conflict resolution skills in client interactions

Use your critical thinking abilities and technical expertise to enhance the operations at Wilsons Security. #J-18808-Ljbffr