Inside Sales Representative, Hants County (Shubenacadie)

Inside Sales Representative Dartmouth, NS Permanent Full-Time (On-Site) Reference Number: CAN-ATL-DAR-075-230426

SUMMARY As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.

The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also can increase sales revenue, order by order.

Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

EXPECTED CONTRIBUTIONS Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.

Inbound Calls and Sales Orders

Promptly answer customer phone calls for orders, quotes, and inquiries.

Determine customer requirements and secure the maximum invoice value for the order.

Sell additional products by recognizing opportunities to up-sell or sell complementary products.

Answer inquiries by clarifying desired information; researching, locating, and providing information.

Enter orders efficiently and accurately into the order system.

Relay vital information to operations team members.

Prompt and accurate handling of credits and returns.

In some regions, partner with Account Managers to manage customer relationships.

Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Outbound Phone Calls

Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.

Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order.

KNOWLEDGE, SKILLS, AND ABILITIES Sales

Excellent customer service skills on the phone

Demonstrated ability to anticipate customer needs

Comfortable with conducting outbound phone calls to existing customers

Technical

Able to quickly learn technical information specific to the building industry

Working knowledge of wood frame residential construction is an asset

Other

Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills

Aptitude for numerical calculations

Excellent English communication skills at a capacity to influence sales over the phone

EDUCATION

High school graduation is a requirement

Formal sales training is desirable

COMPENSATION AND BENEFITS

Base salary (no commissioned sales)

Annual incentive plan based on company performance

Group pension plan with employer matching contributions

Health benefits

Purchase Doman Building Materials Group Ltd. stock at a discounted price

OTHER WORK-RELATED BENEFITS

Retiree Health Benefits Program

Fitness reimbursement

Education reimbursement

Professional Development reimbursement

Scholarships for children

Discounts on product purchases

Employee referral bonus

Annual Service Awards

EMPLOYMENT STATUS:

Permanent, full-time

HOURS OF WORK

Monday to Friday

8:30 am– 5:00 pm

Work Location: 70 Simmonds Drive, Dartmouth, NS B3B 1P6

DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

This posting reflects an existing vacancy within our organization.

Applicants must be legally entitled to work in Canada without sponsorship.

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request.

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