Inside Sales Representative, Hants County (Shubenacadie)

Reference Number CAN-ATL-DAR-075-230426

Summary As the Inside Sales Representative (ISR) is one of three key customer‑facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service, laying the groundwork for successful orders by ensuring order accuracy, verifying details with the customer, efficiently entering orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.

The ISR takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, and all other building material product lines. The ISR also can increase sales revenue, order by order.

Customers range from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

Expected Contributions Along with Account Managers, Sales Specialists, and Commodity Traders, the ISR maintains and grows existing customer relationships.

Responsibilities

Promptly answer customer phone calls for orders, quotes, and inquiries.

Determine customer requirements and secure the maximum invoice value for the order.

Sell additional products by recognizing opportunities to up‑sell or sell complementary products.

Answer inquiries by clarifying desired information; researching, locating, and providing information.

Enter orders efficiently and accurately into the order system.

Relay vital information to operations team members.

Prompt and accurate handling of credits and returns.

In some regions, partner with Account Managers to manage customer relationships.

Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

Utilize the call planning process to place outbound phone calls to customers to promote and sell Doman products and promotion programs; purpose of outbound calls is to fill delivery trucks, follow up on orders, and offer sales promotions—every opportunity is used to increase the dollar value of an order.

Requirements Knowledge, Skills, and Abilities

Sales

Excellent customer service skills on the phone.

Demonstrated ability to anticipate customer needs.

Comfortable with conducting outbound phone calls to existing customers.

Technical

Able to quickly learn technical information specific to the building industry.

Working knowledge of wood frame residential construction is an asset.

Other

Very comfortable with Excel, Word, and Outlook; good keyboarding and computer skills.

Aptitude for numerical calculations.

Excellent written and verbal English communication skills at a level to influence sales over the phone.

Education

High school graduation is a requirement.

Formal sales training is desirable.

Compensation and Benefits

Base salary (no commission).

Annual incentive plan based on company performance.

Group pension plan with employer matching contributions.

Health benefits.

Purchase Doman Building Materials Group Ltd. stock at a discounted price.

Other Work‑Related Benefits

Retiree Health Benefits Program.

Fitness reimbursement.

Education reimbursement.

Professional Development reimbursement.

Scholarships for children.

Discounts on product purchases.

Employee referral bonus.

Annual Service Awards.

Employment Status

Permanent, full‑time.

Hours of Work

Monday to Friday.

8:30 am – 5:00 pm.

Work Location 70 Simmonds Drive, Dartmouth, NS B3B 1P6

Disclaimer This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

Additional Information This posting reflects an existing vacancy within our organization.

Applicants must be legally entitled to work in Canada without sponsorship.

Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.

Doman welcomes and encourages applications from people with disabilities; accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank you for your interest; however, only those selected for an interview will be contacted.

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