TSA Sales Associate, Courtenay

Job Description The Sales Associate provides service to customers, sorts incoming products, and assists in the efficient and effective maintenance of thrift store operations.

Responsibilities

Contributes to meeting store sales budgets by maintaining customer service standards.

May assist with store layout plans to attract customers including window displays and merchandise displays.

Replenish inventory levels based on directions.

Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring.

Takes responsibility for the accurate financial transactions including credit card, debit, and cash.

Perform daily cash-outs, including balancing sales and floats.

Complies with all safety procedures and in/outdoor tidy maintenance guidelines.

Performs janitorial duties as requested.

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. Supported by task list.

Managerial Responsibility

Reports directly to the Retail Shift Supervisor

Direct reports for this position: None

This position is responsible for their own time and effort only. They may demonstrate work methods to new employees, volunteers, or students.

Financial And Materials Management

Processes sales transactions, no budget responsibilities.

Responsible for the safekeeping of thrift store supplies and equipment for business use.

Working Conditions

Serves in a store or warehouse, within a busy CFS ministry. The location of work may create a possibility of experiencing the following disagreeable conditions:

Angry/abusive people and verbal abuse

Minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases

Emergency Response situations (fire, bomb threat, etc.)

Dirty environment / odours (garbage, washrooms)

Truck fumes

Excessive noise

Work schedule may impact life (weeknights and weekends)

Monotonous work (repetitive tasks)

Increased potential for on-site accidents (moving or sharp objects)

Exposure to toxic chemicals

Exposure to bodily fluids

Other potentially dangerous situations (unsafe donations)

Store Hours generally Monday– Saturday but require some flexibility for special events or urgent situations.

Not required to travel.

Health&Safety

Required to complete general orientation, including safety in the workplace training and annual review.

Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store/warehouse, cleans spillage).

Universal precautions: wearing personal protective equipment (PPE) as required, including gloves/glasses.

Use anti-fatigue mats when necessary.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

The successful candidate must have completed some High School.

Prior related experience, including in a warehouse or thrift store setting, is an asset.

Special Licenses, Diplomas, Certifications Or Requirements

Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA.

Must receive clearance from TSA Abuse Registry Check.Required to complete WHMIS training annually.

Required to complete Praesidium Academy training modules relevant to position.

Current certification in First Aid / CPR, or willingness to obtain, is an asset.

Experience And Skilled Knowledge Requirements

Characteristics: energetic, takes initiative, team player, organized and productive.

Creative and flexible with the ability to adapt based on team, program, and service needs.

Skills And Capabilities

The performance of the job requires physical dexterity; frequently sitting for long periods of time, twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting and kneeling and lifting up to 25lbs. May on occasion be required to lift, move, or transport weights up to 50lbs.

Attention to detail and the ability to follow directions and well-defined steps.

Compensation The target hiring range for this position is $17.85 to $19.85 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email



if you have a need for any accommodation and we will be pleased to discuss this with you.

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