Store Manager, Cliff Ave, Courtenay

Responsibilities

Customer Service : Ensure execution of the Customer Experience and resolve all customer concerns. Meet established service level agreements for in‑store services and order fulfillment. Provide exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.Operations : Demonstrate and follow up on visual compliance, store maintenance, and pricing standards. Lead implementation and execution of SOPs. Ensure delivery of annual corporate shrink targets through education, enforcement of LP and audit standards, and inventory control. Follow and ensure compliance of all corporate LP, Cash&Audit, and OH&S policies and procedures. Execute tech‑shop service programs and scheduling for sales and support functions. Training : Provide continuous feedback and coaching to managers and team members based on metrics and observed behaviours through huddles, one‑on‑ones, and performance‑management coaching programs. Create development plans and conduct annual appraisals for managers and direct reports.Leadership : Act as a brand ambassador, promote stores, brands, and people. Motivate team and performance through recognition, contests, and customer compliments. Maintain performance‑management expectations, including progressive discipline where necessary. Promote a safe, inclusive, and empowering work environment.Qualifications

Proven ability to coach, mentor, and develop teams through setting expectations, communication, coaching, feedback, and ongoing support. Results‑driven ability to build and manage daily and weekly game plans for the department and store. Exceptional communication and organizational skills. Superior training and mentoring skills.3‑5 years of retail management experience. High energy, enthusiasm, and drive to succeed. Basic computer skills. Compensation&Benefits

Competitive pay, range 53,900–70,900CAD (dependent on experience, store size, etc.). Comprehensive benefits and retirement programs. Performance incentives. Other perks to support well‑being. Career‑growth opportunities and product discounts. Diversity, Inclusion and Accommodation

We are committed to fostering an environment where belonging thrives and diversity, inclusion, and equity are infused into everything we do. We welcome and encourage candidates from equity‑seeking groups and provide accommodation throughout the interview process.

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