Customer Service - Counter Sales, Courtenay

What we offer

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year of employment

Access to EBH University for personal&professional growth

Located at 2615 Moray Place, Courtenay, BC, V9N 8A9, this full‑time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters The Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions. Other duties performed as needed include order assembly, packing and shipping, receiving, stock keeping, warehouse maintenance, equipment operation, inventory management, shipment processing, and support with priority orders or customer inquiries.

What to expect in the role

Attention to detail.

Precise entry of orders into our ERP system, careful review of stock and accurate order assembly.

Customer service oriented.

Providing excellent customer service and maintaining and building customer relationships through sales support.

Ability to multitask.

Manage multiple customer requests at once and meet competing deadlines.

Strong communicator.

Clear verbal and written communication when interacting with customers and collaborating with colleagues.

Highly organized.

Manage a high volume of customer requests and adapt to frequent interruptions.

Comfortable with technology.

Use phones, computers, and internal systems to assist customers and support daily operations.

Warehouse responsibilities.

General warehouse support such as order preparation, shipping and receiving activities, inventory upkeep, equipment use, and assisting with urgent orders or customer needs.

Qualifications

Knowledge of E.B. Horsman&Son products and services is an asset.

2+ years of customer service experience is an asset.

2+ years of experience in the electrical industry or a related field is an asset.

Previous warehouse operations experience, including shipping and receiving, is an asset.

Intermediate computer skills, including proficiency with MS Office and ability to learn new software.

Ability to work inclusively, collaboratively, and respectfully with others.

Strong basic mathematical skills.

High school diploma or equivalent.

Our Core Values Celebrating the Past• Empowering the Future

Teamwork• Integrity • Continuous Improvement • Resilience • Empowered

Compensation Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.

Only candidates living in Canada with permanent work authorization will be considered.

We thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted.

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