CUSTOMER SERVICE AGENT / RECEPTIONIST, Montreal West

Overview As a Customer Service Officer and under the supervision of the Admissions Officer, you would be the first contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up of files with members of the admissions team.

Location:

LaSalle College, Montreal Status:

Permanent, full-time (39 hours/week) Work Schedule:

Monday to Friday from 8:00 a.m. to 8:00 p.m. Salary:

$18/hr

Responsibilities

Offer a courteous and professional welcome to anyone who comes to the reception, respond to their requests with precision and direct them to the appropriate services, while ensuring the fluidity of daily operations

Receive and transfer calls&voice messages

Receive parcels and send postal items

Order supplies

Communicate relevant information by email to other receptionists who are on duty, or as replacements

To provide exceptional service to our prospective students during requests made (by phone call, chat, on a social media platform or by email)

Be the first resource to help and support our prospective students, and provide them with all the information at your disposal to guide them

Work closely with admissions counselors and facilitate the transfer of communication to other departments in the network

Participate and create excitement in information activities such as open days and school visits

Perform data entry into our customer relationship system (CRM)

Perform all other related tasks

Requirements

High School Diploma (SSD)

Flexibility in terms of schedules

Knowledge of the Microsoft suite and comfort with technology

Fluency in the French language (oral and written)

Proficiency in the English language at a professional level (oral and written)

This role involves interacting with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.

Benefits

Permanent full-time position

Group insurance and an EAP

Retirement Savings Plan

Health and wellness program

LCI Education subscribes to an equal access to employment program and members of the targeted groups, namely women, people with disabilities, Indigenous people, visible minorities and ethnic minorities are encouraged to submit their applications. If you are a person with a disability, you can receive assistance with the screening and selection process upon request.

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