Service Technician, Coquitlam

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical, and instrumentation markets. Based in our Coquitlam office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top‑notch customer service and a positive attitude are essential.

Union / Non‑Union Union position

Principle Accountabilities

Purpose&Values: Live and demonstrate the company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.

Work safely and in alignment with all health&safety regulations.

Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)

Manage and prioritize tasks in a fast‑paced environment.

Perform calibrations and repairs correctly, on budget, and in a timely fashion.

Quote repairs, lead times, and terms to all customers and schedule timely follow‑up.

Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.

Support all product Electrical Inspections.

Be a reliable service resource for external and internal customers.

Support the Rental dept as directed by management.

Work with our CRM program and related systems to capture customer information and service activity.

Seek new service opportunities and develop leads from our website, customer emails&phone inquiries.

Efforts are required to maintain existing business and seek new business.

Work is generally based in our Coquitlam location. Some travel to customers and training will be required.

Support other offices in peak periods and for vacation and sick coverage.

Full participation in annual warehouse inventory and unit fleet counts.

Other duties as required by Hoskin management.

Working Conditions

Environment: Office/Lab environment and physical presence from Monday to Friday at our Coquitlam location.

Education / Experience

A post‑secondary education in electrical or electronics technician/technologist.

Strong troubleshooting skills with an ability to work through service manuals and schematics.

Possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills.

Three to four years of industry‑related disciplines.

Key Competencies

Excellent verbal and written communication skills in English.

Proven analytical/problem‑solving solutions for the customer and the company.

Must be organized.

Must be self‑motivated and able to work independently and in a team environment to meet or exceed goals.

A positive attitude is essential.

Job Type Full‑time, Permanent

Benefits

Union membership

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On‑site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

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