Manager, Customer Experience Trainee: ST John's/Mount …, Southeastern Avalon Peninsula …

Description Is it fun for you to connect with people from differentwalks of lifeand make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of

Manager Customer ExperienceTrainee and offer yourexpertisein creating meaningful and memorable customer experiences.

Responsibilities

Mentor a team byshowcasingexceptional experiences in every customer interaction and achieving operational excellence, and personal developmentobjectives.

Meet customer demands and compliance requirements bymaintainingemployee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with One TD partners to help all customers in a way that suit their needs best

Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership asrequired

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

Lead the team tomonitorworkflows, prioritizetasksand assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties

Maintaincustomer facing areas of the branch as per premises, marketing, and regulatory guidelines

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Help build a fair,positiveandequitableenvironment by promoting team effectiveness,maintaininga positiveattitudeand improving knowledge of emerging industry trends and programs constantly

Job Requirements

Undergraduate degree and/orover 3 years of relevant work experience

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

Proficiencyin software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers,partnersand management in a concise and logical way

A go-getterwith strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of thispostingwill bedeterminedby your progress in the training program and our ability to availan appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Language Requirement (Quebec only) Sans Objet

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