Restaurant Manager, Northwest Newfoundland/Eastern Labrador (Mary's Harbour)

As a Restaurant Manager at Tim Hortons, you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills, and long-term vision to support the Senior Leadership Team and Restaurant Owner in running a successful business.

Operational Management

Ordering supplies and overseeing building maintenance, cleanliness, and security

Accountable for production of Always Fresh standards and waste levels

Financial Management

Using restaurant-specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets

Controls Food/Paper/Labour costs in the restaurant and administers payrolls

People Management

Accountable for recruiting new team members, performance management, including training and developing new and existing team members

Builds the restaurant's bench strength by identifying and developing high-potential employees

Sets goals and objectives for the team and ensures an open-door policy for all team members

Provides open communication with General Manager and Restaurant Owner

Guest Experience

Ensures high standards of guest experience are maintained and demonstrated as a top priority

Handles guest complaints and queries with professionalism and concern

Implements and instills company policies, procedures, and ethics in their teams

Health&Safety

Works in compliance with occupational health and safety legislation

Ensures restaurant has a health and safety program in place

Conducts regular workplace inspections and responds to unsafe acts and conditions

Reports work-related injuries and illnesses to appropriate authorities

Performs accident investigations for all work-related injuries and illnesses

Requirements

Leadership experience in a restaurant or food service management role

Strong communication skills

Financial management ability including budgeting, cost control, and payroll administration

Knowledge of occupational health and safety legislation

Recruitment and performance management skills

Proven experience in restaurant or food service management, strong leadership and communication skills, knowledge of occupational health and safety legislation, financial management and budgeting experience.

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