Front Desk Attendant, Collingwood

The Front Desk Attendant is responsible for the successful check in and check out of all guests in a welcoming, caring and timely manner, providing information on the room types and amenities in the room along with the services and facilities throughout the resort. This position plays a pivotal role in the guests overall positive experience during their stay

JOB DUTIES INCLUDE:

Performing all check in and check out tasks in a welcoming and timely manner.

Registering guests at check in, confirming and collecting necessary information such as phone and email contacts, dates of stay.

Informing guests about payment methods, verifying credit card information.

A thorough knowledge of all the different room types and confidently describing the room set up and amenities in the rooms.

Provide up to date information on all of the services and facilities throughout the resort and the surrounding community.

Upsell room types when the opportunity arises.

Liaise with Housekeeping and Maintenance on room status of cleanliness and in working order.

Respond to guest concerns/complaints in a professional manner and resolve any issues in a timely manner and that is satisfactory to the guest.

Answering phones at the front desk in a timely manner.

Assisting in phone reservations when required.

QUALIFICATIONS:

Work experience in a Customer Service role.

Work experience in a Front Desk Attendant role an asset.

Very strong computer skills and the ability to quickly learn and understand multiple software systems.

Strong knowledge in MS Word, Excel.

WORKING CONDITIONS:

Work is performed mainly indoors.

Must be able to bend, reach, lift at least 20lbs.

Must be able to stand on average of 7 hours per shift.

At Living Water Resorts, we consider equity, diversity and inclusivity our foundation to success along with our Core Values of Caring, Character, Chemistry and Competency. We believe in equal opportunity and it is our priority to ensure a barrier free recruitment and selection process and if you require accommodation in relation to any materials or processes used during the recruitment and selection process, please notify Human Resources. We will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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