Lead CRM Transformation for Commercial Banking, Banff

Drive the CRM transformation as a Program Lead specializing in Commercial Banking. Leverage your expertise in Salesforce Financial Services Cloud or Microsoft Dynamics to lead impactful initiatives.

We are seeking a seasoned CRM Program Lead with 10–15 years of experience to spearhead our transformation program in Commercial Banking. This role demands a strategic thinker who excels in aligning business objectives with technology solutions. You will manage cross-functional teams and oversee end-to-end program execution, partnering closely with stakeholders to optimize CRM processes.

Key Responsibilities:• Lead the CRM program roadmap and delivery • Oversee execution from planning to post-go-live support • Collaborate with Sales and Operations teams • Drive implementation of Salesforce or Microsoft Dynamics solutions • Ensure governance and delivery excellence throughout

Requirements:• 10–15 years in CRM program delivery • Proven experience in Salesforce FSC or Microsoft Dynamics • Strong knowledge of Commercial Banking practices • Track record managing large-scale transformations • Excellent stakeholder management skills

Utilize your leadership in CRM to enhance customer experiences and drive technology solutions in Commercial Banking. #J-18808-Ljbffr