Guest Service Representative InnVest Hotels, Banff

Elevate guest experiences as a Guest Service Representative at InnVest Hotels. This role focuses on welcoming guests, managing room assignments, and ensuring maximum satisfaction during their stay.

As a Guest Service Representative, you will create an inviting atmosphere for guests while handling room registrations, accommodating special requests, and facilitating pre-registration processes. This position also requires strong communication and organizational skills to ensure a smooth operation and excellent service delivery across all hotel departments.

Key Responsibilities:• Create a welcoming environment for all guests • Register guests and assign rooms efficiently • Understand room status and keep tracking updated • Process guest check-outs and manage billing accurately • Ensure compliance with safety and health guidelines

Requirements:• Excellent written and verbal communication skills in English • High school graduate or equivalent certification • Flexible availability for day, evening, and night shifts • Detail-oriented with strong organizational skills • Familiarity with computerized systems for reservations

Deliver exceptional hospitality experiences and enhance guest satisfaction at InnVest Hotels. #J-18808-Ljbffr