Concierge Agent, Banff

Company Description Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chief Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate:

$25.00 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.53

Job Duties Include:

To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events

To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures

To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs

All other duties as assigned

Qualifications Your Skills&Qualifications:

Previous experience in Royal Service, Guest Services or Front Desk is an asset

Member of Les Clefs d’Or an asset

Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff

Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

Strong computer skills with a knowledge of Front Office systems

Must be able to stand throughout shift while typing and talking on the phone

Job Perks&Benefits

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties world-wide

Access to the Mountain Explorer Travel Program– exclusive room rates for colleagues, which includes 50% off all food&beverage when staying at Fairmont Resorts in Lake Louise, Jasper&Whistler

Discounts while using our resort’s Food&Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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