Product Advisor | Canmore (Full-Time, May - October)

Who we are At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink - unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge&experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a seasonal position requiring 40 hours of availability per week, with a target start date in May and an expected end date of either September 7 or October 12.

What you'll be doing

Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations

Encourage, support, and share knowledge with team mates to cultivate team spirit

Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience

Share customer feedback and observations with the Store Leader to foster continuous improvement

Address customer concerns and complaints readily and with intent

Strive to drive revenue and performance metrics including revenue, ATV, and conversion

Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation

Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

You have proven success in offering extreme customer service in a retail setting

You are a team player and a kind person

You have a love for natural products and a desire to share your passion with your team and your customers

You have an ability and passion to have fun, laugh and promote kindness

You have a fearlessness to 'give it a go'

A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)

What's in it for you?

This position pays $19.00 per hour, with the opportunity to earn additional monthly retail bonuses based on performance

Significant product discounts and quarterly allowances

Access to a dedicated Rocky coach to help you optimize your potential

The opportunity to participate in Culture Club organized activities

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