Solutions Engineer (Pre-Sales), Montague

SpryPoint is modernizing how utilities serve their communities. As a high‑growth software company, we are shaking up the status quo in the utility industry with the first and only truly cloud‑native customer service and operations platform purpose‑built for modern utilities. Founded in 2011, we have grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean.

The Role As a Solutions Engineer at SpryPoint, you will be the technical heartbeat of our sales cycle– taking prospects from initial interest to a business‑case decision. You will work closely with sales to understand utility needs, build tailored demos that connect our product to real problems, and serve as the trusted technical voice throughout the entire process. This front‑and‐centre role offers high visibility across the business and expects you to present compelling solutions to engineering and executive audiences.

What You’ll Be Doing

Own the technical side of the sales cycle, from discovery and requirements gathering through demo delivery, proposals, and RFP responses

Build and deliver tailored, configured product demonstrations that connect SpryPoint’s capabilities to a utility’s specific needs and pain points

Become a product expert across SpryPoint’s full suite – SpryCIS, SpryEngage, SpryMobile, and more – and stay sharp on industry trends and emerging technologies

Design solutions that are practical, usable, and built around how utilities actually operate

Serve as a trusted technical advisor to prospective customers throughout the sales process– the person they turn to when they have hard questions

Partner closely with Account Executives across territories to move deals forward

Support technical proposals, system architecture documentation, and RFQ/RFP responses

Represent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows

Travel approximately 25% of the time, with occasional peaks up to 50%

What You Bring to the Table

5+ years of experience demoing and selling SaaS solutions to utilities in North America– you know this world

Deep knowledge of utility software, including Customer Information Systems (CIS), Customer Self‑Service, Mobile Field Service, Work Orders, Asset Management, and CMMS

Familiarity with the broader utility software ecosystem– ERP, SCADA, OMS, AMI, MDM

A solid understanding of utility operations across electric, water, wastewater, gas, broadband, and sanitation

Exceptional presentation and communication skills– you can walk a room of skeptical engineers and a C‑suite exec through the same demo and land it both times

Strong active listening and discovery instincts– you ask the right questions before you start talking about solutions

A collaborative spirit and low‑ego approach to working with sales, technical, and customer success teams

Comfort with travel and the ability to thrive in a remote‑first environment

Demo2Win training or a similar program is a nice bonus, but a track record of winning deals matters more

Benefits and Compensation

Remote‑first environment with flexible working hours across North America and hub offices in Charlottetown&Atlanta

Competitive total rewards– comprehensive compensation package that grows with you

Complete setup– MacBook plus funds to create an ideal home workspace

Total wellness– health, dental, vision, and life insurance from day one

Generous PTO and unlimited sick days

Future security– RRSP (Canada) and 401(k) (US) matching programs

Continuous growth– annual development fund and tuition assistance

Team connection– annual company events and team offsites that bring us together

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Accommodations Need accommodations during our interview process? Let us know and we’ll work with you to provide the necessary support.

Equal Opportunity&Inclusion SpryPoint is an equal‑opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Professional Identity Verification To help us verify candidate authenticity and streamline our screening process, we encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. All final candidates will complete a background check and identity verification as part of our SOC 2 compliance procedures.

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