Bilingual Customer Service Representative, Sydney

Sydney, NS

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Kickstart your career with us!

We’re hiring

Bilingual Customer Service Representatives

to join our growing team and support

inbound customer service ,

help desk , and

back-office operations

for both

commercial clients

and

public sector programs .

In this role, you’ll handle

inbound inquiries , assist with

product and process-related questions , and troubleshoot

basic technical issues

while representing some of the

most recognized brands in the world . If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Handle inbound and outbound calls in a courteous and professional manner

Resolve customer issues with first-call resolution strategies

Research and coordinate with internal departments to resolve inquiries

Accurately document customer interactions and claims in CRM systems

Use internal knowledge bases and training to answer questions confidently

Follow all required scripts, policies, and confidentiality protocols

Escalate complex issues to supervisors when needed

Stay current on program updates through training and team meetings

Meet all attendance and schedule requirements

Qualifications

Must be 18 years or older

High school diploma or equivalent

Excellent written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Reliable and punctual with strong time management skills

Strong problem-solving, conflict resolution, and customer service skills

Able to multi-task, stay focused, and work independently

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