Sales Representative (Full-Time), Sydney

Sydney, NS

Position Overview We are seeking Sales Representatives to support campaigns for renowned brands. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry‑leading training program, you’ll gain the tools and support you need to thrive and grow.

Position Responsibilities

Make outbound and receive inbound calls in a professional and courteous manner

Educate customers on products and services, identifying upsell opportunities

Understand customer needs and recommend tailored solutions

Use internal systems to manage accounts and process transactions accurately

Research and resolve customer issues, coordinating with other departments as needed

Accurately document customer interactions and follow established procedures

Adhere to scripts, policies, and compliance standards

Maintain confidentiality and handle sensitive information responsibly

Escalate complex issues to supervisors or appropriate teams

Stay current with training, updates, and system changes

Meet attendance and scheduling expectations

Candidate Qualifications

Must be 18 years or older

High school diploma or equivalent

Excellent verbal and written communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Dependable and punctual with a strong work ethic

Strong problem‑solving and conflict‑resolution skills

Customer‑focused, empathetic, and solution‑oriented

Ability to multitask and manage time effectively

Comfortable in a fast‑paced, evolving environment

Team‑oriented with strong interpersonal skills

Conditions of Employment

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint

Must be willing to submit to drug screening (does not apply in Canada)

Compensation&Benefits

Paid Time Off: Earn PTO and paid holidays

Health Benefits: Full‑time employees eligible for supplemental health coverage through Blue Cross

Life Insurance: Access life insurance options

Supplemental Insurance: Accident and critical illness insurance

Career Growth: Internal promotions and advancement opportunities

Paid Training: Learn new skills while earning a paycheck

Fun, Engaging Work Environment: Team‑oriented culture fostering collaboration

Casual Dress Code: Work comfortably

Physical Requirements This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate based on any protected characteristic. MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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